FAQ



Transfer of credit is limited to 3 times per day.

You need to register as member of Genting7. Go to "Register Now" at home page & key in your details. After the registration, login to the registered account and check your game details. Download the game and login with the game's Username & Password provided.


 

How to make deposit?
Login to your Genting7 account & check on the banking details. Deposit can be made to our Company's bank account through online transfer, cash deposit or ATM transfer. After deposit, submit a deposit form via our website. Go to "Deposit", key in the bank in details (Date, Time, Bank, Amount, Method) & submit to us. Once we receive your deposit form we will add credit to your game's account.
 

How to withdraw my money?

Login to your Genting7 account and submit a withdrawal form to us. Once we receive your withdrawal form, we will online transfer the money to your registered bank account with us.

What if I already bank in, but still no credit in game?

If you already bank in , the credit will not be added automatically to your game's account. You must submit a deposit form after bank in. If you already submitted the form but still no credit in your game's account after 5 minutes, then please contact our Customer Service via Livechat or Whatsapp/Wechat 01133760988

 

Why my deposit is rejected?

The deposit form will be rejected if you do not make any deposit &/or fill in the wrong bank in details (Date, Time, Bank, Amount, Method) . Please contact Customer Service via Livechat or Whatsapp/Wechat 01133760988 for more details.

Why my withdrawal is rejected?

There are 2 reasons your withdrawal is being rejected.
i) Game's account balance is less than your withdrawal amount. 
ii) The rollover requirement for withdrawal is not met for the selected the deposit bonus.

What is rollover?

Rollover is your total wager/bet in each game no matter the game is win or lose.

Example : 1st game bet RM 50 in live sicbo you get 50 rollover, 2nd game you bet RM100 in live roulette, your get 100 rollover. Your total rollover in the 2 games is 150.

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